Policies & Information

I am located in the large red brick office building directly opposite the McDonald's. Despite GPS information, there is NO ACCESS FROM THE FRONT PARKING LOT and no external signage for Mt Lebo Massage.  You MUST enter via the back parking lot.  The entrance lobby to the building is under the largest green overhang next to the blue U.S. Post Office drop boxes and the bench.  When you enter, you are already on the 4th floor and Mt Lebo Massage is in Suite 418.   Parking is free and ample in the back parking lot. 

Please arrive at your scheduled time or 5 minutes early for your first appointment.  I have allowed extra time for your initial intake.  You will receive your full session time, but you will be at my office for about an extra 15 to 20 minutes.  This allows time to go over your health history, your goals and preferences, undressing/dressing, self-care ideas, rebooking, etc.  If you arrive early and find the door to the suite still locked, you will find chairs in the lobby through which you entered and restrooms at the T-intersection you walked through.

I have a 24-hour cancellation and rescheduling policy

Hey, I get it.  Unexpected things happen.  However, as a sole practitioner, all of my income comes from my clients.  When you cancel on short notice, I lose 25% of my income for that day (unlike a job where you get paid whether people show up or not). In addition, you are taking an appointment time away from someone else who could benefit from my care. 

If you cancel or reschedule your appointment with less than 24 hours' notice, and I'm not able to refill that slot, you will be charged for your reserved time (or your gift certificate will be considered redeemed). 

Still need to cancel?  Give your appointment to a friend! It's win-win: They get a fabulous massage instead of you paying for something that no one uses.  Remember: my other specialty is neck, shoulder, and back pain relief, so they don't need to be pregnant (or female).