Policies & Information

CANCELLATION AND RESCHEDULING

I have a 24-hour cancellation and rescheduling policy, except for the following exceptions:

you go into labor
you have a pregnancy-related medical emergency
you cancel due to COVID-19 symptoms or exposure

Hey, I get it. Unexpected things happen. However, as a sole practitioner, all of my income comes from my clients. When you cancel on short notice, I lose 1/3 of my income for that day (unlike a job where you get paid whether people show up or not). In addition, you are taking an appointment time away from someone else who could benefit from my care.

You will need to have a credit card number on file to reserve your appointment, unless you prepay your appointment or are reserving it with a gift certificate.

Cancellation, rescheduling, and no-show fees will be charged as follows:

If you give less than 24-hours notice but more than 4 hours, 50% of your reserved appointment time will be charged
If you give less than 4-hours notice, you will be charged the full session amount.
If you "no-show," -- fail to show up without notifying me in advance -- you will be charged the full session amount.

If you have reserved your appointment by prepaying or with a gift certificate, your prepayment or gift certificate value will be reduced accordingly.

Still need to cancel? Give your appointment to a friend! It's win-win: They get a fabulous massage instead of you paying for something that no one uses. Remember: my other specialty is neck, shoulder, and back pain relief, so they don't need to be pregnant (or female).

For cancellations or rescheduling without 24 hours' notice, please call or text me at 412-427-9047 anytime and leave a message. This gives me the greatest opportunity to put someone into your reserved appointment time.

Regardless of when you cancel or reschedule, if I am able to fill the appointment: no charge.

Thank you for valuing my time and income.

finding me (can be tricky)

I am located in the large red brick office building directly opposite the McDonald's. Despite GPS information, there is NO ACCESS FROM THE FRONT PARKING LOT and no external signage for Mt Lebo Massage. You MUST enter via the back parking lot. The entrance lobby to the building is under the largest green overhang next to the blue U.S. Post Office drop boxes and the bench. When you enter, you are already on the 4th floor and Mt Lebo Massage is in Suite 418. Parking is free and ample in the back parking lot.

ARRIVAL TIME

Please arrive at your scheduled time or 5 minutes early for your first appointment. I have allowed extra time for your initial intake. You will receive your full session time, but you will be at my office for about an extra 15 to 20 minutes. This allows time to go over your health history, your goals and preferences, undressing/dressing, self-care ideas, rebooking, etc. If you arrive early and find the door to the suite still locked, you will find chairs in the lobby through which you entered and restrooms at the T-intersection you walked through.